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Confidentiality policy

This policy covers how voix handles client material during and after an engagement. It forms part of the terms of service, and a separate written NDA can be signed on request; if the two differ, the stricter rule applies.

Effective date: September 27, 2026.

What counts as confidential​

Everything you share for an engagement that is not already public, including:

  • content exports and backups from your documentation or help-center platform;
  • support tickets, chat transcripts and any customer information inside them;
  • source repositories, build configuration and CI settings;
  • credentials, API keys and access tokens;
  • analytics data;
  • unreleased product information, roadmaps and pricing;
  • the fact that you are a client, unless you agree otherwise.

Information that was already public, that voix already had without a duty of confidentiality, or that you agree in writing can be shared is not confidential.

How it is handled​

  • Only for the engagement. Your material is used to deliver the work in the quote and for nothing else.
  • Limited access. Only the people working on your engagement can access your material. Partner linguists see only the files they translate or review, and only after signing a written confidentiality agreement at least as strict as this policy.
  • No marketing use. Your material, your deliverables and your name are never used in marketing, case studies or talks without your written permission. This site names no clients.
  • Customer data stays minimal. When support tickets are mined for a knowledge base, personal details of your customers are not copied into deliverables, and where possible the export is filtered before it is shared.
  • AI tooling. Material is used only with tools and settings that do not use it to train third-party models, and you can ask for no AI-assisted tooling at all, as the terms of service describe.

Retention and deletion​

Your material is kept for the length of the engagement. When it ends, working copies, exports and credentials are deleted, unless you ask in writing for something to be kept, for example to support a follow-up retainer. Invoices and the correspondence needed to support them are kept as long as the law requires.

The deliverables themselves are handed over to you, normally into your own repository, and voix does not keep a separate copy after the engagement unless you ask it to.

Security practices​

In plain words:

  • work happens on an encrypted laptop with a password manager and up-to-date software;
  • accounts used for client work are protected with two-factor authentication;
  • credentials are kept in the password manager, never in email, chat or repositories, and you are asked to revoke them when the engagement ends;
  • access to your systems uses the narrowest permissions the work needs, ideally a dedicated account you can switch off;
  • files move through your own systems or through the transfer method you choose, not through public links.

If voix becomes aware that your material may have been exposed, you are told without delay, with what is known and what is being done about it.

Requesting return or deletion​

You can ask at any time, during or after an engagement, for your material to be returned or deleted. Email [email protected]; you will get a reply within 1 business day and written confirmation once it is done. The only exception is what the law requires to be kept, such as invoices.

The commercial agreement, including payment, ownership and governing law, is set out in the terms of service. Personal data from email and site analytics is covered by the privacy and cookie notice. Provider details are on the imprint.